Contact Us

This page explains how to reach the editorial team behind Crypto & Bitcoin Casinos, what we can realistically help with, and where to go instead when your question belongs to a casino, a regulator or a support service. We're a comparison site covering crypto and Bitcoin casinos for US players — we don't hold funds, run games or manage accounts, so knowing which door to knock on saves you time.

How to get in touch

Use the contact form on change-of-address-form-online.com and address it to the editorial team. Include enough detail for us to do something useful with it:

1. The page you're writing about, and the operator name if it's one we cover — BetPanda, CoinPoker Casino, Cryptorino, Punkz, Hyperlucky, Winna, Thrill, BC Game, Wild.io or Vave.
2. What you believe is wrong or out of date: a bonus figure, a wagering requirement, a supported coin, a licensing detail, a restricted-state note.
3. Where you saw the correct information — an operator's terms page, a promotions page, a support transcript.
4. Your state, if the issue is about availability or geoblocking. We can't advise you on workarounds, but it helps us describe restrictions accurately.

Corrections take priority over everything else in our inbox. We don't publish reader messages, and we don't pass your details to operators. Our reviews are researched and verified rather than tested with our own deposits, so a first-hand account of a slow payout or a bonus term that didn't match the advertising is genuinely useful to us — we'll treat it as a lead to re-check, not as a review in itself.

What we can't do

• We can't unlock, verify, close or recover a casino account.
• We can't release a withdrawal, reverse an on-chain transaction or recover coins sent to a wrong address. On-chain transfers are final.
• We can't grant, extend or re-credit a bonus, or waive playthrough requirements.
• We can't tell you whether playing at an offshore crypto casino is lawful for you personally, and we can't give tax advice.
• We can't help anyone under 18 — or under 21 where the site or state rules set that minimum. Age verification sits with the operator.

Where to take a casino problem first

Almost every account issue is resolved faster by the operator than by us. Crypto casinos typically run live chat and email support; hours and response times vary by site and we don't publish figures we haven't confirmed. Before you contact anyone, gather the transaction hash, the wallet address, timestamps, the exact bonus terms you accepted and screenshots of any support replies. A withdrawal that looks stuck is often either pending review, waiting on network confirmations, or blocked by unmet wagering on an active bonus.

If the operator's support won't move, the next step is its licensing body. Sites serving US players are usually licensed offshore — commonly Curaçao or Anjouan, occasionally a European regulator such as the MGA — and the complaints route is named in the site's terms. Escalation is slower and less powerful than with a state-regulated operator, which is part of the trade-off you accept when playing offshore.

Commercial disclosure, stated plainly

Crypto & Bitcoin Casinos earns commission when a reader signs up through some of the links on this site. That funds the research. It does not buy a position, a rating or a soft write-up. Every operator on our list — including the top-ranked one — has documented limitations, and we publish them. If you think a commercial relationship has coloured a review, say so in your message and tell us which claim looks wrong; that's a fair challenge and we'd rather answer it than ignore it.

Questions about offers, and the terms that come with them

A large share of the mail we get is about bonuses, so here is the short version for the three highest-rated sites we cover. Headline figures are the operator's own advertising as recorded on Sep 23, 2026, and terms change — always read the current promotion page before depositing.

BetPanda — editorial rating 10.0

BetPanda tops our list because its headline promotion is a recurring 10% weekly cashback rather than a one-off match bonus, which is the structure that generates the fewest complaints in our inbox: there's no large balance sitting behind a long playthrough. Cashback is calculated on the operator's own terms, so check the qualifying period, the minimum activity needed, any cap, and whether the credit carries wagering before it can be withdrawn. Limitation: readers looking for a big up-front deposit match will find nothing here to compare with a 150% or 350% package, and cashback only pays out meaningfully if you're already playing regularly — it is not a reason to play more than you intended.

CoinPoker Casino — editorial rating 9.9

CoinPoker Casino gets its own entry because it comes at crypto gambling from a poker background, which makes it the obvious contact point for readers asking about play against other people rather than against the house. The advertised offer is a 150% welcome bonus up to $2,000, in crypto terms — that maximum only applies if you deposit enough to reach it, and it will be subject to playthrough, a release schedule and a claim window set by the operator. Limitation: a poker-first platform generally won't match a slots-led casino on sheer slot volume or live-dealer table count, so if your questions are about Pragmatic Play or Evolution catalogues, check the lobby before you fund an account.

Cryptorino — editorial rating 9.9

Cryptorino is here for the readers who want their bonus denominated in Bitcoin: a 100% match up to 1 BTC, plus 10% weekly cashback. A BTC-denominated cap is a real distinction, but it cuts both ways — the dollar value of a 1 BTC ceiling moves with the market, and so does the value of anything you win and leave in BTC. Material conditions to check: wagering multiple, maximum bet while a bonus is active, excluded games and the expiry date. Limitation: the top end of that match is out of reach for most players, and stacking a match bonus with weekly cashback usually comes with rules about which one applies first.

Comparing the offers at a glance

All figures below are advertised headline offers, not amounts you should expect to receive. Every one carries wagering or playthrough requirements, time limits and eligibility rules set by the operator.

Payment questions we can and can't answer

We can explain how crypto casino money movement generally works. We can't see your transaction or chase it. Taking part costs whatever you deposit, plus the network fee to move coins — nothing on these sites is free once your own money is at risk.

• Deposits — on-chain transfers from a self-custody wallet or an exchange account. You copy the casino's deposit address, send the coin, and wait for network confirmations. Send the right asset on the right network; a wrong-chain transfer is usually unrecoverable.
• Coins in play — BTC, ETH, LTC, USDT, USDC and Dogecoin are the common set, with wider altcoin support at some sites. Supported assets differ by operator and change, so confirm in the cashier.
• Fees and timing — network or gas fees are charged by the blockchain, not the casino. Bitcoin confirmations are slower and pricier at busy times; Litecoin, Dogecoin and stablecoins on cheaper networks usually settle faster. Casinos may add their own processing step.
• Withdrawals — "instant" in operator marketing means the site's internal approval, not blockchain finality. Expect minimum and maximum limits per transaction and per day, and expect manual review on large cash-outs. We publish advertised speeds as advertised, never as measured results.
• Volatility — a balance in BTC or ETH can fall in dollar terms while you sleep. Stablecoins like USDT and USDC exist precisely to hold dollar value during play, which is why several of the packages above are denominated in USDT.

Verification, anonymity and the limits of our help

Some crypto casinos let you register with little more than an email and play without documents; others verify at signup, at first withdrawal, or when a pattern triggers review. Even a site marketed as no-KYC reserves the right to ask for identification, and most do so on large withdrawals or suspected bonus abuse. We'll happily explain what a site's published policy says. We will not help anyone supply false details, bypass a geoblock, or work around KYC, anti-money-laundering or sanctions checks — and pseudonymous play is not a way to avoid reporting income. Using a VPN may breach an operator's terms and can put a balance at risk, which is a genuine reason to read those terms before you deposit rather than after.

What these sites offer beyond the casino floor

Most of the operators we cover run slots from studios such as Pragmatic Play and NetEnt, live-dealer rooms with blackjack, roulette and baccarat from providers like Evolution, and a crypto-native set of in-house originals — crash, dice and plinko — where provably fair verification is often available alongside the RNG certification that governs third-party games. Several run a full sportsbook beside the casino, and Vave's advertised package includes a free bet, which is a sportsbook product with its own separate qualifying stake and expiry terms. CoinPoker Casino carries peer-to-peer poker, where you're paying rake rather than facing a house edge. Rakeback and VIP or loyalty tiers, as at Winna and Thrill, are earned on volume played and are not a bonus you can claim on day one. If a product line appears on a site but not in our coverage, telling us about it is a useful message to send.

Legal standing, age and where to get real support

There is no federal legalization of online casino gaming in the US. The crypto casinos on this site are offshore operators, licensed in jurisdictions such as Curaçao or Anjouan rather than by any US regulator, so they sit in a legal grey area for US players rather than being clearly regulated here. Legal, state-licensed online casino gaming exists in only a handful of states — New Jersey, Pennsylvania, Michigan, West Virginia, Connecticut, Delaware and Rhode Island among them — and those regulated operators do not run on crypto. Availability differs by state and many offshore sites self-restrict certain states; the exclusions vary by operator. Check your own state's laws, and check the site's terms for its restricted-state list. Nothing here is legal advice, and US players are technically liable for tax on gambling winnings and on crypto gains — speak to a qualified attorney or tax professional about your own situation.

You must be at least 18 to play, and 21 where the site's terms or your state's rules set that higher minimum. Gambling costs money and most sessions end in a loss; crypto price movement can deepen that loss independently of how the games go. Never stake funds you need for anything else, and don't play to fix a financial problem. If gambling is causing harm, call the National Problem Gambling Helpline on 1-800-GAMBLER, free and confidential, 24/7. Offshore sites may not provide the deposit limits, cool-offs or self-exclusion tools that state-regulated operators are required to offer — our responsible gambling resources cover what to look for and what to do when a site's tools fall short.

Before you write to us

If your question is about who we are and how we rate sites, the background on our editorial approach answers most of it. If it's about the rules governing use of this site, see our terms and conditions. If it's a factual correction, a missing restricted-state note, an offer term that doesn't match what the operator now publishes, or a payout experience we should investigate, send it — corrected pages carry a fresh verification date, and reader mail is the fastest way we find out something has changed.